We can assist you in setting up your own help desk or provide a turnkey help desk solution. Your help desk will provide users with a single point of contact, where they will receive courteous and effective help on various computer/application issues. We believe in root-cause analysis to identify a permanent resolution. We work hand in hand with your IT department; identifying system upgrades/changes along with the potential impact of those changes prior to deployment. These measures allow for preventative actions, whereby reducing the number of corrective actions required.